![]() ![]() In Crucial Conversations: Tools For Talking When Stakes Are High, authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler argue that many problems are caused by how people behave when they disagree with others about high-stakes, emotional issues. When you learn to handle crucial conversations effectively, the quality of your relationships and your effectiveness in your career will improve dramatically, and you’ll be able to help get everybody what they want.ġ-Page Summary 1-Page Book Summary of Crucial Conversations After this book, you’ll be able to talk to anyone about virtually any topic, no matter how sensitive. Moreover, we often deliberately avoid having these conversations because we’re afraid we’ll make matters worse.Ĭrucial Conversations teaches you an array of dialogue principles and practical skills, explained and demonstrated through numerous examples. When this happens, little progress is made, and resentment builds. These stressful conversations can rapidly go awry, with people behaving at their worst - yelling at each other and sniping sarcastically, or on the other side going silent and withdrawing. Poorly handling crucial conversations - discussions with high stakes, different opinions, and strong emotions - is the cause of many of our most painful problems in work and home life. This week we tackle Chapter 9 of Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Patterson, Grenny, McMillan, Switzler.Book Rating by Shortform Readers: 4.6 ( 122 reviews) When was the last time you thought about death? Perhaps it was tied to something in the daily news coverage or in a popular crime drama you were reading or watching. The subtitle is a fair summary of the ideas in the chapter: how to turn crucial conversations into action and results. Purchase and study the two books, Crucial Conversations and Crucial Accountability (on sale in the NAHC bookstore or online) 2. This book chapter covers the importance of listening when others are feeling defensive or lost in the conversation. What about the last time you talked about death, what did you talk about and with whom? When was the last time you talked to people in your life about issues related to death and dying, including what both you and they want at the end of life? The purpose of this chapter’s assigned material (chapter content, including embedded links and videos, assigned readings and viewings, and the chapter assignment) is to get you to think about death and dying on a more personal level, to understand the importance of talking about death, and to begin these crucial conversations with those you love. Visit the website at to view resources, watch video clips and register for an informative newsletter. A decisive conversation is a discussion between two or more people where (1) the meaning is important, (2) the opinions differ, and (3) the emotions are strongly expressed. This material also introduces you to some of the topics we will be covering in this course and to the orientation of this course more generally – one that challenges you to think about and push past the discomfort we associate with death and dying, to participate in the process of bringing conversations about death back into life, and to embrace death positivity more generally. People often try to manage this situation to the best of their ability. ![]() The Book Definition: A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong. But in most cases, they don't do it well at all, for some reason. ![]()
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